Shipping policy

Order processing times:  Orders received after 5pm will be processed the next business day.  All orders will be shipped between 2 - 3 business days.

When is my order shipping?

All orders will be shipped in 2–3 business days.

An email with tracking info will be sent to you as soon as your order is on the way.

How can I return or exchange my item?

You can reach out to support@camelliagolf.com to return or exchange any item within 30 days. Always check the product details to see if the item is a final sale. 

The item I received is damaged or not what I ordered.

Please reach out to us at support@camelliagolf.com with your order number and a photo of the incorrect or damaged item and we will send you the correct item right away.

 

My order shows delivered, however I have not received it.

Please confirm the shipping address you entered at checkout is correct and not missing a unit or apartment number. If it is correct, reach out to us at support@camelliagolf.com with your full mailing address and order number and we will investigate further.

Once an order is fulfilled & collected by USPS, it is out of our control. If the package appears as delivered, but you did not in fact receive the items, please file a claim with your local post office. The results of your claim will determine the results of your order.

International Orders:

International orders placed through a US store will ship out of Turlock, CA USA through DHL SmartMail. DHL will sort the packages for USPS and then route them to the proper port of departure from the US. Once the order arrives in your country, it is handed off to your local postal service. Tracking may say "delivered" or "ready for pick up" when it arrives at your local post office. You should then receive a notice from them stating that the package has arrived. Customs fees, taxes, and additional fees may apply for international shipments. We do not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information. Any packages that are returned as "refused" or "unclaimed" will be refunded for the items sent back. Shipping will not be refunded in such cases. If the package is sent back before you were notified or does not arrive within 8 weeks, please contact us. We will file a claim that the package was lost and issue a refund for the item(s) only.